​Welcome to losttogetherbakery.com. We care about keeping your data safe. This policy explains what information we collect, how we use it, and how you can contact us with questions or complaints.

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1. What Information We Collect & Why

We only collect the absolute essentials to bake up a great website experience:

• Contact & Orders: If you fill out our contact form, subscribe to a newsletter, or place a pastry order, we collect your name, email address, phone number, and delivery address. We use this solely to fulfill your requests.

• Cookies & Analytics: We use minor cookies to keep our website running smoothly and to see which pages our visitors like best.

 

2. What are (digital) cookies?

Cookies are tiny text files placed on your device. We use two main types:

• Necessary Cookies: Required for basic site functions (like keeping items in your shopping cart).

• Performance/Analytics Cookies: Help us see anonymous data, like how many people visit our menu page versus our contact page. You can easily switch these off in your browser settings.

 

3. Sharing your data

We never sell your data to random third parties. We only share it with trusted services needed to run our business—such as our website hosting platform, email delivery system, or our delivery couriers.

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4. Your rights & how to complain 

Under data protection laws, you have the right to access, update, or ask us to delete your personal information at any time.

If you are unhappy with how we have handled your personal data, the law now requires you to submit an official data protection complaint directly to us first so we have a fair chance to put it right.

Here is exactly how our complaints procedure works:

• How to file a complaint: Please email us at losttogetherbakery@gmail.com with the subject line "Data Protection Complaint". 

• What happens next: We will formally acknowledge receipt of your complaint within 30 days (usually much faster).

• Investigation & Updates: We will investigate your concern immediately and without undue delay. We will keep you updated on our progress if the investigation requires multiple steps.

• Final Outcome: We will provide you with a clear, final written outcome of our investigation.

If we cannot resolve the issue to your satisfaction, you retain the legal right to escalate your complaint to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

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5. Contact Us

For any general questions about cookies, data, or this policy, just reach out to us at:

• Email: losttogetherbakery@gmail.com